OUR COVID MEASURES & PROCEDURES
ARRIVAL PROCEDURES
To ensure your safety and to comply with Government guidelines we are introducing new procedures to the way we work with you.
We can assure you that this “new normal” will be relaxed, stress free and enjoyable as you choose your fabulous wedding dress or Mother of the Bride Outfit.
Please comply with the following procedures.
- We are accepting customers by appointment only. Sorry we cannot accept walk in customers.
- Only TWO guest may accompany you. Your friends and family can join you virtually.
- Pease arrive at your appointment time.
- Please WAIT in the car until your bridal consultant calls you by telephone.
- If you are on foot, please stay in the car park and maintain 2 metres apart from others.
- Your bridal consultant will greet you personally at the main entrance door.
- You will be personally escorted through the one-way system, keeping 2 metres apart, to your private fitting room.
We hope you understand that our primary concern is to protect you and despite all the new rules we can assure you that you will be safe and have a lovely time in our boutique choosing from all our fabulous dresses and being expertly guided by our talented staff.
Social Distancing & Hygiene Measures
You can rest assured that the safety of our customers and staff is our primary concern.
We are committed to keeping you safe whilst you try on our fabulous Wedding Dresses and Mother of the Bride Outfits.
To ensure the Social Distancing and Hygiene Measures are effective please comply with the following procedures.
- Please ensure you stay 2 metres away from your Bridal Consultant.
- On entering our boutique, please use the hand sanitiser provided.
- You will be gifted with your own personal face covering which we request you and your guest always wear whilst on the premises.
- Your Bridal Consultant will wear a face covering for your protection.
- You will be guided to the boutique, keeping 2 metres apart and within the marked areas.
- Your personal fitting room will be cleaned and sanitised prior to your arrival and between each guest.
- You will be required to stay in the fitting room until your Bridal Consultant guides you safely to show you the dresses and outfits for you to choose to try on.
- Each dress will be disinfected using UV light between each customer. Strict procedures are in place and a dress will not be allowed to be tried on until it has passed through the disinfectant areas.
- Your Bridal Consultant will prepare the dress ready for you to try on, but she will not enter the changing area or get close to you.
- Your accompanying guest will be asked to do the dress up for you, with guidance from your consultant.
- We cannot safely offer refreshments so please bring your own (sorry no alcohol).
Should you need to use the toilet you will be escorted to our own dedicated and locked washroom which is cleaned and sanitised regularly.
We hope you understand that our primary concern is to protect you and despite all the new rules we can assure you that you will be safe and have a lovely time in our boutique choosing from all our fabulous dresses and being expertly guided by our talented staff.